CUSTOMER CARE

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PRODUCT AVAILABILITY

SLEEK NAIL makes every effort to ensure that all of the merchandise we feature is in stock.

In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items on your order and send you an email indicating that one of your selected items is out of stock. The out of stock item will be refunded and you will not be charged. We will not ship the item when it is back in stock, as we do not have a backorder system.

BILLING

• All of our items are listed in US Dollar and all payments must be made in US currency.
• We accept payments with Visa, MasterCard, American Express, and Discover cards.
• We currently do not accept checks or any money orders.
• We charge tax for orders within the state of California. The tax rate is 8.25%

ORDER PROCESSING

• Orders placed from Monday through Friday will be processed within within 1-2 business days. We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.
• Successfully placed orders will receive an email confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. Our customer service hours is from 9AM to 5PM, Monday-Friday. We typically respond within 24-48 hours.

If you need to change, cancel, or any other assistance with your order, please contact us immediately via email. We will not be able to make change requests once your order is done processing or once it is shipped. We will not be able to make changes to your order via PayPal comments

ORDER TRACKING

• Please log in to your account to view your recent order history, status, and tracking information. If you do not have an account with us, please contact us and we will be happy to update you with your order status. Orders that are “Processing” have been received and are in our queue.
• Your tracking information can also be found by logging into your account and viewing your orders. International shipments shipped via USPS International Standard Shipping will not have updated online tracking.

HOW TO FIND YOUR ORDER STATUS

SLEEK NAIL makes it easy for you to check the status of your order anytime, anywhere. Just follow these simple steps to view your order details:

1. Visit the home page (www.SLEEKNAIL.com)
2. Click on MY ACCOUNT on the top navigation bar.
3. Enter your username and password at the REGISTERED CUSTOMERS section on the left.
4. After successfully logging in, you will automatically be directed to your “My Account Dashboard” where you can view the summary of your account and of your order.
5. Under “Recent Orders,” you can click on “View Your Order” to see the order ID, order date, items purchased, order total and order status. You will also find a link that says “Track Order” below the payment method section to track your order instantly.

SHIPPING INSURANCE

We pack each individual order with care, but unfortunately some items may still arrive damaged. Unfortunately, orders can also be lost in transit, or worse, stolen. Filing claims with USPS can be tedious and take weeks! We’re happy to partner with Navidium Shipping Protection, which will allow you to purchase coverage for these instances for a very small fee during checkout.

Filing a claim is easy, and resolutions done quickly. You will either receive a replacement or fully reimbursed back to your original form of payment. We are excited to be able to offer this protection.

LOST / STOLEN PACKAGES

• Shipment tracking shows as “delivered”, but you have not yet received it.
• Shipment has been sent out, but there is no movement in the tracking after 7 days from the last checkpoint.
• If there is a high volume of packages with our carrier and are aware of the delays, we reserve the right to classify your shipment as “delayed”, but otherwise you will receive a replacement or refund.

DAMAGES

• Any broken bottles or damaged items that may have broken during transit.
• Some of your order is missing due to package tampering during transit.

NOT COVERED

• Missing packages due to incorrect address information provided during checkout.
• Shipping delays due to carrier.
• Items that are returned to us that are not in resalable condition. This includes undamaged items being sent back for return, but broken in transit due to insufficient packing, or items returned back to us because they have been used.

SUBMITTING A CLAIM

• Please use our hello@sleeknail.com in order to start a claim.
• Photos will need to be provided on the portal for any damaged items.
• We ask that you wait three business days after delivery before filing any claims for “lost/stolen” packages.
• If you purchased our previous shipping insurance, Route, claims can be filed here.

*Claims for packages marked as “delivered” must be filed after 5 days and before 15 days from the date the package was marked as “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint.

If your package happens to arrive after the claim has been resolved, we kindly ask that you send it back at our expense.

By selecting Navidium Shipping Protection, you agree to these terms and conditions.

UNPROTECTED ORDERS

• If something goes wrong with your order, and you did not select Navidium Shipping Protection, we will happily provide you with store credit for the price of the products only, minus tax and shipping, which can be used to replace the items.

U.S. SHIPPING

YES, WE ARE STILL SHIPPING AS USUAL
Thank you for all your support! Shipping timeframes are now back to normal. We are still practicing extra safety precautions due to COVID-19. Please feel free to contact us if you have any questions or email us at hello@sleeknail.com. To read our letter in response to COVID-19, click here.

Delivery times depend on your location and the shipping method you choose. Orders placed during promotional sales may experience slight delays. While we will do all we can to ensure your order is delivered on time. SleekNail cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day. Once your order has been shipped, you will receive an automated e-mail with your tracking information. You can also verify this information by visiting our website and logging into your account to view your order details.

Free Standard Ground Shipping on ALL ORDERS OVER $75.

(Continental U.S. Only)

*after discounts are applied and before taxes

Method	Exclusion	Estimated Delivery Time (Includes processing time)	Price
STANDARD Carrier May Vary	None	5 - 8 Business Days	$5.99 $75+ FREE
EXPEDITED USPS Priority + Priority Processing	Hair Products	3 - 5 Business Days	Starting $8.99
EXPRESS USPS Express + Same Business Day Processing*	Hair Products	1 - 2 Business Days (Orders placed by 12pm PT will ship same business day except for weekends & holidays)	Starting $25.99

Hair products must be shipped ground due to federal regulations. *If no one is home to receive the package, please contact your local postal to arrange delivery.

INTERNATIONAL SHIPPING

We are no longer shipping internationally due to temporary customs regulations. We want to ensure an excellent customer experience each time you purchase with us and due to these new regulations, we are unable to meet our standards. Thank you for understanding, and we hope we are able to ship internationally again soon!

FAQ

My tracking number says that my package was delivered, but I have not received it. What do I do?

We suggest you check your local post offices because sometimes they hold the package. If you are still having trouble locating your package, please email us and we will help resolve the issue.

*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is return back to us due to "undeliverable address", we can re-ship your package at your cost.

We do our very best to make you happy! If something isn't right with your order, please contact us for order assistance. Please review our Returns & Exchanges Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or an exchange. All policies described below apply only to online purchases made through our website.

Please note that colors can vary. Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations. We absolutely recommend you only purchase colors you are familiar with or have thoroughly researched.

NOTES FOR DIY

Some products are PROFESSIONAL USE ONLY. Professional grade products require certain training, knowledge and skill to be used properly. We cannot be held liable for improper use or bodily reactions. We do not manufacture the products sold. We recommend taking these products to your favorite salon to have them professional applied. This is a great option to ensure you have a sanitary and a cost saving visit.

HOW TO MAKE A RETURN

1. Make sure your item fits our return criteria below.
2. Email us at hello@sleeknail.com with:
   • Order #
   • Reason for your return.
   • Please specify if your item was a gift.
   • We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
3. Items that are returned will be issued a store credit in the form of a gift card towards a purchase of your next item.
4. Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customer are responsible for any associated shipping charges.

HOW TO MAKE AN EXCHANGE

Exchanges will be treated the same as a return and will follow the same guidelines. Upon receiving your return items, we will issue you store credit for you to place an order on the item you wish to exchange for. Please note you are responsible for all additional shipping charges.

RETURNS & EXCHANGES CRITERIA

• Items must be returned within 10 days of receiving it.
• All items must be unused.
• All items must be in the original packaging and in good condition.
• All red-line Sale items are FINAL SALE and cannot be redeemed for store credit, refund, or exchange.
• Skincare, Hair care, Cosmetics cannot returned or redeemed for store credit, refund, or exchange.
• All shipping costs are the responsibility of the customer and is non-refundable.
• Upon inspection, the item must be in resalable condition. Your return may be rejected OR a restocking fee of 50% applied if there are signs of use.

Items with any of the following conditions cannot returned:

• All red-line sale items.
• Items with broken product seals.
• Items that have been damaged through customer use or abused.
• Items not purchased through SleekNail.com
• Returns and exchanges are not acceptable for Skincare, Hair care, Cosmetics.

*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. Refunds will be issued as store credit in the form of a gift card.

TERMS & CONDITIONS

• Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
• If you receive a defective or wrong item, please write us at hello@sleeknail.com
• We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
• Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
• You will receive an email confirmation once your Return or Exchange has been processed. By purchasing from SleekNail.com, you accept these terms and conditions.